The Honest Company
Reviews and Complaints
Ontario, California
Lavender body wash/shampoo
I used my 5month old daughters lavender body wash/shampoo because I was out of my body wash It. Burned.
It was like I was bathing in Icy Hot! HOW IS THAT OKAY FOR A BABY PRODUCT! I am so furious that I've been using that on her! no wonder she would cry during the bath sometimes.
I tested out the other two options I had in the shower, muster & beauty counter! they were wondeful!
I tweeted them. I tried to call- didn't get anywhere. I'm emailing them once I finish this rant!
PLEASE AVOID HONEST COMPANY LAVENDER BODY WASH/SHAMPOO AT ALL COSTS!!
I'm now left with several un opened washes that I now have to toss out.
I don't hate anyone bad enough to even regift this garbage! please spread the word & stay away!
Preferred solution: Full refund
The same problem rashes everywhere!
My son has rashes everywhere the diapers touch working with the Doc to clear it up. I’ve never had this problem with my first son.
Very disappointed! I will cancel my six weeks monthly order.
Stop payment
Currently closed, even though it is during regular business hours.
Wholesale/retailer review
The Honest Company is the worst company I have ever worked with. I own a health food/ baby store and was so excited to bring this company in.
I usually base what comes in on products, customer service/sales, and shipping costs/quickness. The Honest Company has let me down in all areas, but the worst by far is their HORRID customer service. Small businesses- if you plan on bringing this company into your store- DON'T! They have no sales people that reach out.
Their products are sub par (so many better, more eco friendly, natural product lines that score better on the "think dirty" app than they do.) Shipping takes upwards of three weeks, and that is with constant checking in on where your product is. If there are problems, which there always seems to be, no one will resolve them and they will run you in circles.
Emails come back as undeliverable, calls go unanswered, etc. I'd highly recommend Naty for a natural baby diaper brand and Eco Nuts or the Better Life for a natural, organic home cleaning brand!
Terrible Customer Service
The phone lines have been down for days! The live chat sucks!
Would not recommend this company at all.
Terrible
Gave me a terrible rash burn. Thank god I used it on me first and not my 1 year old daughter
Gave my son blisters and rash on his ***
I didn’t proof read before hitting the save button hence the typos in my first review. To sum it all up, my son had blisters, rashes on his perineal area and his back where the diaper covers it.
I also noticed him always scratching his back and his *** or perineal area. I never have any problems like this with pampers or huggies brand.
There were two diaper designs; one was cars and some lines and the other one was green dinosaurs. I used to use Pampers brand and i never have this problem witn my baby’s skin but somehow I wanted to try the Honest brand because of the cute designs and what they promised that their products are hypoallergenic. I spent fortune for this product and this is what i get.
Very pi*sed and annoyed. They aren’t that Honest with their product after all.
I wouldn’t even give any star for this.
Preferred solution: Let the company propose a solution
Sunscreen offers no protection!
I bought their Sunscreen thinking it had less harsh chemicals in it. Also at the urging of my girlfriend to buy “clean products”.
What a joke! I got the worst sunburn from the sun. I am a total waterman and ocean enthusiast, and so I live with sunscreen. This is by far the worst product I’ve ever put on my skin.
I can ONLY imagine putting this on children. Shame on you.
Seriously do you even test your products? Maybe start selling carbonated gasoline in a can next?
Terrible lavender lotion
Bought an honest lavender lotion for 12 bucks and thought what do I have to lose..well, the answer is I lost 12 bucks. Terrible smell.. smells of mint and stale Crayons( if that makes sense)..I’m wearing it now and want to take another shower..I will return this tomorrow
Dishwash Detergent is useless
Their Dishwashing Detergent does nothing to clean dishes. Called the company and demanded a refund.
They admitted it was being reformulated. So why still sell bad product? Pull it off the shelves for pete’s sake!
I’ve heard such nightmares about their products. dishonest company is blacklisted in my household.
THE HONEST COMPANY IS A FRAUD!!!!!!!!
I am soooo upset right now!! I have been using Honest Company diapers for 2 years and absolutely love them.
However, I recently changed my bundle shipping date (with 2 weeks notice) because I knew Christmas was coming and I needed the extra cash. However, Honest company decided to ship my diapers anyway. I called customer service and the lady said she was going to put me on hold while she called UPS to stop the shipment. Instead she hung up on me.
I called back and Shaqueeta, the next customer sales lady, said she would stop the shipment and refund my money by the end of the day. 2 Hours later I receive and email that I had now ordered some essentials beauty bundle. *** NO I DIDN'T. I called customer service back and Nancy said my account ordered it.
I did not, I was out Christmas shopping. Then she changed her words and said the previous customer service lady placed the order instead of stopping my fraudulent bundle order. Seriously???? They were for different items, neither of which I ordered.
She swore she would stop shipment on both of them and refund the money. Fast forward to the next day.... My bank account shows $160 debited by the Honest Co. I log back into my Honest Company account and it shows both items have shipped as requested.
UUUUMMMMM NO!!!
And now the company is closed until Tuesday. I don't get to finish my shopping now, thanks Honest Company for ruining Christmas for my kids!!!!!!
Preferred solution: Full refund
Wish I would have known
I purchased Honest products for my children’s bath time but it gave both of my children horrible rashes that will not go away, even though we discontinued use. They do not use chemicals they deem to be harmful, so they have to resort to using other chemicals instead, some of which have not yet been proven to be safe. Wish I would have known.
Caused my baby a horrible rash
After using these diapers my baby developed a bloody and horrible rash. Not hypoallergenic or free from chemicals.
Slow to refund
I returned product over a week ago and I still haven’t received my refund. I’ve called and was promised a refund and a $20 credit.
Mold on new wipes
Hey all, I wanted to make everyone aware of this. I found mold on the very first pack of new wipes that I opened. I contacted the support email since they are closed on weekends
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