Nicole S Vqi

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Verified Reviewer

Subscription

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The Honest Company - Subscription
The Honest Company - Subscription - Image 2
Wanted to try, the honest company diaper subscription. ad popped up hello40 for new subscribers! Went to checkout page. a reminder at the top says, dont forget to add hello40 code. Code wasn't accepted at bottom of checkout page. Called customer service. they said nothing was offered. Your own website says its offered. I have the screenshot. You shouldn't advertise discount it doesn't work. No place to add image here
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Preferred solution: Price reduction

User's recommendation: Don't trust ad on their site or any that pops up

Margaret R Rir

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

My package my never received

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The Honest Company - My package my never received
Original review Dec 20, 2023
My package was never received. You guys are NEVER available to speak on the phone and multiple attempts to contact you via your online support have resulted in nothing. I need a live person to contact me at 713-304-**** to discuss how this can be resolved. So far I am extremely dissatisfied with your customer service and and wishing I had ordered these products from anyone else.
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Loss:
$65
Cons:
  • Customer service is nonexistent

Preferred solution: Full refund

User's recommendation: Don’t buy from them. Their customer service is nonexistent.

Kris M Kod

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Verified Reviewer

Honest company just ignores you

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Updated by user Sep 15, 2022

They said they couldn't refund me because I bought them from walmart and not them

Updated by user Sep 12, 2022

Nothing has been done over 2 weeks later

Original review Sep 12, 2022
The company had me verify the date and time my child was hospitalized and confirmed it and now their ignoring me completely...this happened to another womans 18 month old and ou medical center said that she retained a lawyer because her son has permant scaring from the same pull-ups containing a fiber glass substance made into the seal packages... I have 7 kids and four of them are still in diapers and pull-ups I spend about 400 a month with the honest company so I'm totally token by surprise at how they are ignoring me I bought my diapers from Walmart
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Loss:
$2000
Pros:
  • There diapers are cute and the diaper cream is on point
Cons:
  • Dont reply to you there pullups have fiberglass in them

Preferred solution: compensation for my son being hospitalized I had to pay for a babysitter for my other kids an rent a hotel,at ou medical which is 2 hours from my house also missed a week of work and I'm out a bunch of money for all these janky pull-ups.

Sharon C Wjy

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Verified Reviewer
| map-marker Naperville, Illinois

Subscription

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Original review Sep 06, 2022
Size too small. Need to return two subscription orders. My two subscriptions are both under my email.
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Loss:
$220
Pros:
  • Convenient quality

Preferred solution: Exchanges

User's recommendation: Great subscription

Sheridan C Pgd

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Verified Reviewer
| map-marker Virginia Beach, Virginia

Wipes

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My wipes were bad, and i just gave birth and the only thing the representative can say is return to the store.
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Loss:
$85
Pros:
  • Thick
Cons:
  • Dried out

Preferred solution: Full refund

User's recommendation: Don’t purchase

Kris M Kod

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Verified Reviewer
| map-marker Prague, Oklahoma

My child is burnt from yalls pullup

He had to go to the emergency room and was there for 8 hours and then admitted to the hospital and then contracted covid 19 while there they said its chemical burn and appears to be fiberglass in the pullup i always have used the honest brand i pay alot of money for these diapers i am extremely upset because we dont get medical or insurance i had to pay for this out of my pocket snd i have the medical bill and reason and the diaper/ pullups please if you could contact me back I missed work a week had to pay for a babysitter and a hotel room for a week food for everyone and the doctor said my child isn't the first one this has happened to with the same pullups ... I would rather have diapers and wipes it would be nice if they could refund me for the money i lost during all this bs I would be happy with diapers and wipes all year or something I'm out 1750 for this ordeal

View full review
Loss:
$1750
Pros:
  • Most the customer service reps are nice
  • There diapers are cute and normally good

Preferred solution: A year supplies of diapers and wipes I'm out of over a weeks pay, hotels for a week ,babysitter to watch my other kids and there food.then all his meds!this isn't counting the er bill and him catching covid because of this I didn't even include them

User's recommendation: If they fix this and make it right I'll give 5 stars

Lauren B Qww

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Verified Reviewer
| map-marker Pullman, Washington

Bad Packaging

I just got home from work to a package of honest diapers in which the box was opened on the top. It is currently raining and some of the diapers have gotten wet. I have pictures of how it was left, but there is no area to submit these pictures. Could you please send me a package of diapers that is properly packaged and not damaged?
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Pros:
  • Design on diapers
Cons:
  • Horrible customer service

Preferred solution: Full refund

Hemant S Dzx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Ahmedabad, Gujarat

Very bad food and misbehave honest staff

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The Honest Company - Very bad food and misbehave honest staff
I was ordered online food form honest airport branch and it was totally not eatables food and totally frozen food with not quality very bad too much bad food 8 need my money returns now others wise action will be there
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Loss:
$496

Preferred solution: Full refund

User's recommendation: I will not be interested

Lucky Gcz

Issues with size 5 diapers leaking

I have been using honest diapers since October 9,2020 the day my daughter was born away was happy with never no leaking issue. Now my daughter is 12 months and she in size 5 and the diapers are leaking. When we took her to her 12 month appointment the car ride is about 22 minutes and pick her up out her car seat her pants or wet. Another incident going to the airport about a 30 minute drive now I just change her diaper by time we get to the airport her pants are soak.
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Loss:
$50

Preferred solution: Let the company propose a solution

Anonymous
map-marker Port Saint Lucie, Florida

Complimentary

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The Honest Company - Complimentary

I just recently purchased the Honest Company Purely Sensitive Shampoo/ and body wash, Purely Simple Conditioner and the Detangler. I have been looking for something for my baby fine thin hair and I'm an adult.

I have tried so many shampoos on the market for years, for thin hair, to help grow hair -now I just want to shampoo that'll wash it and condition it without drying it out or making it greasy and not spend $50 a bottle which I can't afford and not many people can .I tried California Baby Organic recently - dried out my hair like crazy. Most shampoos dry out fine hair ,the conditioner never goes far enough cuz you have to use more of it. Ihave done my research on ingredients and the EWG rating on The Honest products above. I figured I'd give it a shot - I bought my products at CVS and Walgreens.

So far I'm loving them. A shampoo does not dry out my hair like all the others did and the conditioner Works Great! The products are concentrated so you don't need to use alot, goes far and finally use the same amount of shampoo and conditioner so the bottles will empty out at the same time- that's a big deal. Although I had to travel to two different stores to get all three products, was worth it.

PLEASE KEEP THESE PRODUCTS AVAILABLE &;;;; MOST IMPORTANTLY "DO NOT CHANGE THE FORMULAS"-THEY ARE GREAT AS IS. SO MANY COMPANIES CHANGE THEIR ORIGINAL FORMULAS AND THEY NEVER WORK THE SAME AND CUSTOMERS GET UPSET AND HAVE TO SEARCH FOR A NEW PRODUCT. The prices are Not too expensive for a great product that lasts.

Keep up the good job and you will have this customer for along time. Thank you.

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User's recommendation: Great for fine hair

Ani A Nva

Stay Away

For the first time in my life, Im having an allergic reaction! Im 34 years old and Ive been using many different kinds of moisturizers on my skin and have never ever faced any sort of allergic reactions. For the past 2 weeks, I decided to try out the Honest Companys facial serum, moisturizer and eye cream and Im terrified. My whole face has been peeling because of the dryness and the corners of my eyelids are itching and my eyelids are so irritated that I cant put any creams on it without a burning sensation except Aquaphor. The corners of my mouth are all cracked and starting below my neck to my shoulder area its itching and all red. Im just so disappointed in this brand and I hope to get rid of this condition ASAP. I cant believe that a celebrity goes on to market a product such as this, raving about how HONEST they are as to the ingredients being used and the whole PURE way of making it. Im very disappointed and scared at the same time of this reaction, hoping treatment will help
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Cons:
  • Dishonest business practices
  • Itchy skin
Reason of review:
Bad quality
1 comment
Guest

I'm 32 and never had an allergy reaction to anything and no here we go! so disappointed! I'm never buying those products again

Sanjuanita Qvc

My first box from my subscription came they are the wrong diapers ,not the ones I ordered

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I didn't order the diapers sent ... I received the first box from my subscription with honest diapers and they are not even one of the 7 prints I asked for. Fall is coming and I don't have the fall line let alone any other print I ordered
View full review
Loss:
$75
Reason of review:
Not the right print , not even one of the 7 designs I ordered showed up.

Preferred solution: Deliver product or service ordered

Lisa D Ney

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Verified Reviewer

Need to change shipping address on online order

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Please contact me ASAP as the shipping address on my order is not correct and I’m unable to change it online?!
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Doak Kxq
map-marker Toronto, Ontario

Order not delivered

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My order says delivered today but it was not delivered.
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Anonymous
map-marker Oswego, New York

Horrible customer service

I just got off of the phone with "Customer Support" after being on hold for 28 minutes to even get through to a person. In speaking with the customer service rep we figured out there were 2 accounts associated with my email (one was .com and the other had a typo .con). The email with the typo was the issue and why I was confused why I was still getting shipments. I explained to the woman that when I placed my order originally it must have been the email with the typo xxxx@***.con, because I never received a order confirmation, etc. from Honest Co. Therefore, thinking something was done incorrectly and the order must not have processed since I hadn't received any communication regarding my order via email. I returned to the website and redid my order, at which point I used the correct address xxxxx@***.com (never realizing the first time I typed it in incorrectly). Upon receiving our first shipment, we received and were charged for the a 2nd box days later and I assumed is was just a glitch in the system and went on and cancelled my subscription under xxxx@***.com (the only email I assumed was associated with my orders). The next month (October) I received another shipment and tried to call Honest Co. to figure out why I was still getting shipments when I had cancelled my subscription (since I already received 2 boxes), upon being on hold for over 20 minutes I hung up and figured I would call back a different day and forgot about it. When I received another shipment in November I called again, was on hold. I called 3 separate times each time never getting through to a person after being on hold for over 20 minutes. Therefore I sent an email explaining there was an issue and I kept getting shipments etc etc. After several days I received a response to which I responded back and another 3 days have passed with no response. I called and as I stated above waited 28 minutes to get through to a person, only to have her tell me, after we determined there were 2 emails, one having a typo, that it was "against company policy to have 2 accounts associated with my email" as if I intentionally typed my email address wrong because apparently I have nothing better to do then to waste my time calling and emailing to try and get this figured out. To get to the point, it was quite possibly the most frustrating experience. You'd think Honest would take a little extra time to make sure their customers are satisfied rather than accusing people of trying to "scam" them (mind you I PAID for the products received). Will NEVER deal with them again. Their product is not that great to compensate horrible customer service.
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1 comment
Guest

I also paid for an order of items with Honest Beauty, and It took 18 days to not even be delivered here!! Part of it was UPS problem!

But I said go ahead and send it, and she said OH IM SORRY WE'RE OUT OF THE GLOW BALM. I ordered this stuff on December 10,2018 and it NEVER said they were out of stock with this stuff!! NEVER AGAIN!!!

Jessica Alba you have a *** company!!! UNHAPPY CUSTOMER

JONAIE L
map-marker Los Angeles, California

SCREWED UP

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WHEN LESLIE JONES SENT HER TWITTER TO HONEST BEAUTY SHE GOT AN ANSWER BACK. I WAITIED 18 DAYS FOR THEM TO DELIEVER MY ITEMS, AND THEN THEY SAID OH WE ARE OUT OF THE GLOW BALM!!!! NEVER SAID THAT WHEN I ORDERED. USUALLY THEY WILL TELL YOU WE ARE OUT OF STOCK OF THIS ITEM. NOPE IT WAS AFTER THE FACT THAT DECIDED TO GO AHEAD AND TAKE IT OUT OF MY CREDIT CARD. DON'T LET HER FOOL YOU, THIS STUFF SUCKS. SO DOES THE CUSTOMER SERVICE. SHE IS MORE INTERESTED IN THE BUCK SHE MAKES THEN MAKING CUSTOMERS HAPPY! DONT PURCHASE
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Reason of review:
Problem with delivery

About

Summary

The Honest Company is an online store that specializes in child care products. It sells diapers, wipes and other hygienic baby products. There are vitamins among the products of the Honest Company. Different bath and body essentials are offered. There are cleaning products such as laundry detergent, dish soap, multi-surface cleaner, oxy boost, stain remover and much more available available at the store. The products are presented to be non-toxic and safe. The business was started on January 17, 2012. It is is based in Santa Monica, California. The company was founded by Jessica Alba, a famous actress, and Christopher Gavigan, the former chief executive officer of Healthy Child Healthy World.

The Honest Company reviews and complaints

The Honest Company is ranked 382 out of 1748 in Cosmetics and Personal Care category

Payment Methods

VISA

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