The Honest Company
The Honest Company Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Honest Company has 1.9 star rating based on 115 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Product quality, Website layout.
Cons: Horrible customer service, Automatic enrollment, Cancellation requests ignored.Recent recommendations regarding this business are as follows: "Don't trust ad on their site or any that pops up", "Don’t buy from them. Their customer service is nonexistent.", "Great subscription", "If they fix this and make it right I'll give 5 stars", "Don’t purchase".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Honest Company has 1.9 star rating based on 115 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Product quality, Website layout.
Cons: Horrible customer service, Automatic enrollment, Cancellation requests ignored.Recent recommendations regarding this business are as follows: "Don't trust ad on their site or any that pops up", "Don’t buy from them. Their customer service is nonexistent.", "Great subscription", "If they fix this and make it right I'll give 5 stars", "Don’t purchase".
Most users ask The Honest Company for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubscription
Preferred solution: Price reduction
User's recommendation: Don't trust ad on their site or any that pops up
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMy package my never received
- Customer service is nonexistent
Preferred solution: Full refund
User's recommendation: Don’t buy from them. Their customer service is nonexistent.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHonest company just ignores you
They said they couldn't refund me because I bought them from walmart and not them
Nothing has been done over 2 weeks later
- There diapers are cute and the diaper cream is on point
- Dont reply to you there pullups have fiberglass in them
Preferred solution: compensation for my son being hospitalized I had to pay for a babysitter for my other kids an rent a hotel,at ou medical which is 2 hours from my house also missed a week of work and I'm out a bunch of money for all these janky pull-ups.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Naperville, IllinoisSubscription
- Convenient quality
Preferred solution: Exchanges
User's recommendation: Great subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Virginia Beach, VirginiaWipes
- Thick
- Dried out
Preferred solution: Full refund
User's recommendation: Don’t purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Prague, OklahomaMy child is burnt from yalls pullup
He had to go to the emergency room and was there for 8 hours and then admitted to the hospital and then contracted covid 19 while there they said its chemical burn and appears to be fiberglass in the pullup i always have used the honest brand i pay alot of money for these diapers i am extremely upset because we dont get medical or insurance i had to pay for this out of my pocket snd i have the medical bill and reason and the diaper/ pullups please if you could contact me back I missed work a week had to pay for a babysitter and a hotel room for a week food for everyone and the doctor said my child isn't the first one this has happened to with the same pullups ... I would rather have diapers and wipes it would be nice if they could refund me for the money i lost during all this bs I would be happy with diapers and wipes all year or something I'm out 1750 for this ordeal
- Most the customer service reps are nice
- There diapers are cute and normally good
Preferred solution: A year supplies of diapers and wipes I'm out of over a weeks pay, hotels for a week ,babysitter to watch my other kids and there food.then all his meds!this isn't counting the er bill and him catching covid because of this I didn't even include them
User's recommendation: If they fix this and make it right I'll give 5 stars
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pullman, WashingtonBad Packaging
- Design on diapers
- Horrible customer service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ahmedabad, GujaratVery bad food and misbehave honest staff
Preferred solution: Full refund
User's recommendation: I will not be interested
Issues with size 5 diapers leaking
Preferred solution: Let the company propose a solution
Complimentary
I just recently purchased the Honest Company Purely Sensitive Shampoo/ and body wash, Purely Simple Conditioner and the Detangler. I have been looking for something for my baby fine thin hair and I'm an adult.
I have tried so many shampoos on the market for years, for thin hair, to help grow hair -now I just want to shampoo that'll wash it and condition it without drying it out or making it greasy and not spend $50 a bottle which I can't afford and not many people can .I tried California Baby Organic recently - dried out my hair like crazy. Most shampoos dry out fine hair ,the conditioner never goes far enough cuz you have to use more of it. Ihave done my research on ingredients and the EWG rating on The Honest products above. I figured I'd give it a shot - I bought my products at CVS and Walgreens.
So far I'm loving them. A shampoo does not dry out my hair like all the others did and the conditioner Works Great! The products are concentrated so you don't need to use alot, goes far and finally use the same amount of shampoo and conditioner so the bottles will empty out at the same time- that's a big deal. Although I had to travel to two different stores to get all three products, was worth it.
PLEASE KEEP THESE PRODUCTS AVAILABLE &;;;; MOST IMPORTANTLY "DO NOT CHANGE THE FORMULAS"-THEY ARE GREAT AS IS. SO MANY COMPANIES CHANGE THEIR ORIGINAL FORMULAS AND THEY NEVER WORK THE SAME AND CUSTOMERS GET UPSET AND HAVE TO SEARCH FOR A NEW PRODUCT. The prices are Not too expensive for a great product that lasts.
Keep up the good job and you will have this customer for along time. Thank you.
User's recommendation: Great for fine hair
Stay Away
- Dishonest business practices
- Itchy skin
My first box from my subscription came they are the wrong diapers ,not the ones I ordered
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to change shipping address on online order
Order not delivered
Horrible customer service
SCREWED UP
About
The Honest Company is an online store that specializes in child care products. It sells diapers, wipes and other hygienic baby products. There are vitamins among the products of the Honest Company. Different bath and body essentials are offered. There are cleaning products such as laundry detergent, dish soap, multi-surface cleaner, oxy boost, stain remover and much more available available at the store. The products are presented to be non-toxic and safe. The business was started on January 17, 2012. It is is based in Santa Monica, California. The company was founded by Jessica Alba, a famous actress, and Christopher Gavigan, the former chief executive officer of Healthy Child Healthy World.
The Honest Company is ranked 382 out of 1748 in Cosmetics and Personal Care category
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I'm 32 and never had an allergy reaction to anything and no here we go! so disappointed! I'm never buying those products again