Skip to content
  • Login

Contact The Honest Company Customer Service

The Honest Company Phone Numbers and Emails

Toll-Free Number:

  • (888) 862-8818
Call customer service
Send Message

The Honest Company Emails:

Customer Service
Media
Giving, Influencer Inquiries, Press Inquiries, Social Brand Partnerships
Is this your business?

How to Contact The Honest Company?

Most Popular Number:

(888) 862-8818
Total calls: 58 Issues resolved: 4 Last call: Dec 30, 2024
author avatar
PissedConsumer Reporter

The Honest Company customer service phone number is 888-862-8818. This is a toll-free line for inquiries about available products, pricing and special offers, sales and discounts, questions about orders and delivery, payment options, returns and refunds, and other consumer inquiries. If you choose to contact the company via phone, please note that Tuesday is the busiest day of the week with the longest wait times. Thus, consider contacting The Honest Company support via phone at the end of the week when the volume of calls is not as high.

If you don’t have time to call, you can contact the company via email. The Honest Company email address for reaching out to the customer care department is support@thehonestcompany.com. If you need to contact the PR team, shoot a note at media@honest.com to address press inquiries. If you are an influencer interested in media collaboration, send your message to influencers@honest.com.
As the company has social brand partnership programs, you can learn more about them by sending an inquiry to social@honest.com.

The Honest Company headquarters is based in Los Angeles. To get in touch with the company via regular mail, please send your letters to the following The Honest Company address: 12130 Millennium Drive, Los Angeles, California 90094, United States. However, if you need quick assistance, it’s better to email or call instead of mailing.

The Honest Company live chat operates Monday through Thursday from 7 am to 3 pm PST and from 7 am to 12 pm PST on Friday. The phone support line is available during these hours as well. Please note that The Honest Company hours can change during the holidays, so contact the support team in advance to get updates.

Customers can submit support tickets or connect with live support agents via The Honest Company website. To submit a ticket, please go to the “Help Center” page and click the “Submit a Ticket” button. To start a chat, you need to choose the chat option at the bottom of the page.

The Honest Company Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • The Honest Company Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    64% phone 36% email
  • The best phone number to call The Honest Company is 8888628818.

  • The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.

  • People call The Honest Company mainly because of activation/ cancellation, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

The Honest Company Website:

The Honest Company Help Center:

Corporate Office Address:

The Honest Company
12130 Millennium Drive
Los Angeles, California 90094
United States

Other Info (opening hours):

Chat Hours (PST):

Monday - Thursday: 7:00am - 3:00pm

Friday: 7:00am - 12:00am

More contact details

The Honest Company Rating Based on 117 Reviews

Rating details

2.0
more details
Customer service
Product or Service Quality
Discounts and Special Offers
Website

Rating stats

Rating trend

Summary of The Honest Company Customer Service Calls

62 TOTAL
CALLS
05:00 AVG CALL
DURATION
27% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Honest Company?

Shipping and Delivery Question:

  • “I put in the wrong shipping address”
  • “My package my never received”
  • “Tracking order”

Payments and Charges Question:

  • “Charged me for no reason”
  • “Dispute purchase”
  • “Billing”

Activation/ Cancellation Question:

  • “Cancel order an order and subscription”
  • “Cancel order an order”
  • “Cancel order”

Request for Information Question:

  • “Wes agar 4 wkt liye but 3 wkt ka point update hua or paisa v distribution ho gya”
  • “Need to know delivery time on shoes”
  • “Question regarding products”

Account Question:

  • “Account not working”
  • “My first box from my subscription came they are the wrong diapers ,not the ones I ordered”

Product/ Service Question:

  • “Subscription”
  • “Unhappy with product”

Refund Question:

  • “Refund”
  • “Refund and unsubscribe”

Staff Question:

  • “Customer service (help for a problem)”

Return/ Replace Question:

  • “Change order”

Other Question:

  • “Trade histry sahi karo meri”
  • “MOLD IN JUICE BOX”
  • “I need a catalog book”

Compare The Honest Company Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Lume
stars-rating-fill
1.4 out of 5
Write a review
Do you have something to say about The Honest Company? What happened? What can we help you with?
Submit review Don't show this popup