The Honest Company
Reviews and Complaints

My order says delivered today but it was not delivered.

I just got off of the phone with "Customer Support" after being on hold for 28 minutes to even get through to a person. In speaking with the customer service rep we figured out there were 2 accounts associated with my email (one was .com and the other had a typo .con).

The email with the typo was the issue and why I was confused why I was still getting shipments. I explained to the woman that when I placed my order originally it must have been the email with the typo xxxx@***.con, because I never received a order confirmation, etc. from Honest Co. Therefore, thinking something was done incorrectly and the order must not have processed since I hadn't received any communication regarding my order via email.

I returned to the website and redid my order, at which point I used the correct address xxxxx@***.com (never realizing the first time I typed it in incorrectly). Upon receiving our first shipment, we received and were charged for the a 2nd box days later and I assumed is was just a glitch in the system and went on and cancelled my subscription under xxxx@***.com (the only email I assumed was associated with my orders). The next month (October) I received another shipment and tried to call Honest Co. to figure out why I was still getting shipments when I had cancelled my subscription (since I already received 2 boxes), upon being on hold for over 20 minutes I hung up and figured I would call back a different day and forgot about it.

When I received another shipment in November I called again, was on hold. I called 3 separate times each time never getting through to a person after being on hold for over 20 minutes. Therefore I sent an email explaining there was an issue and I kept getting shipments etc etc. After several days I received a response to which I responded back and another 3 days have passed with no response.

I called and as I stated above waited 28 minutes to get through to a person, only to have her tell me, after we determined there were 2 emails, one having a typo, that it was "against company policy to have 2 accounts associated with my email" as if I intentionally typed my email address wrong because apparently I have nothing better to do then to waste my time calling and emailing to try and get this figured out. To get to the point, it was quite possibly the most frustrating experience. You'd think Honest would take a little extra time to make sure their customers are satisfied rather than accusing people of trying to "scam" them (mind you I PAID for the products received).

Will NEVER deal with them again. Their product is not that great to compensate horrible customer service.

WHEN LESLIE JONES SENT HER TWITTER TO HONEST BEAUTY SHE GOT AN ANSWER BACK. I WAITIED 18 DAYS FOR THEM TO DELIEVER MY ITEMS, AND THEN THEY SAID OH WE ARE OUT OF THE GLOW BALM!!!!

NEVER SAID THAT WHEN I ORDERED. USUALLY THEY WILL TELL YOU WE ARE OUT OF STOCK OF THIS ITEM. NOPE IT WAS AFTER THE FACT THAT DECIDED TO GO AHEAD AND TAKE IT OUT OF MY CREDIT CARD. DON'T LET HER FOOL YOU, THIS STUFF SUCKS.

SO DOES THE CUSTOMER SERVICE.

SHE IS MORE INTERESTED IN THE BUCK SHE MAKES THEN MAKING CUSTOMERS HAPPY! DONT PURCHASE

Hi, regarding you got one rider in Singapore vehicle number FBG2411Z got a very bad attitude and very rude behaviour. Please take noted

I first learned of this product via a boutique Whole Foods where the senior manager of health/whole body products raved that their products outranked by far Dr. Hauschka for all similar products at a far better price point.

But when I tried their high-end shampoo first (which is truly amazing ) and then other products (by now have used many), I came to agree that Honest co. products are elite products at better price point than their competition. I have since also been a consumer both via Amazon and their own Honest website. (Note!

If you use Honey discounts at the Honest Co. website, you even pay less than Amazon; those savings are incredible.) There is NO WAY these are "honest" reviews are honest. I've now had many interactions with this company ,customer service, different vendors, and even one with corporate. (UPS had made a huge mistake with my order--the Honest Co, replaced it and refunded the full order.

An order of almost $80, given to me for free, due fully to a clear UPS mistake. My interactions on the phone: sweetest people EVER. Many of the cleaning category (personal and home) also last forever as they are FAR more concentrated and rich/luxurious than other products, and with better ingredients work better so you need less. One employee just answered a Q via email, very quickly I will add, closing the note with "have a delightful day." Given that I have now had so many consistently positive interactions with this company there is no way all of these "pissed" reviews are true.

(Not to mention, what kind of a person is drawn to a "pissed review" forum to complain?) I am left only thinking that most of these negative reviews are either people who are aligned with their competition and who want them to fail. It's the sad reality of dirty business/competition, companies can hire people to pepper all of this dishonesty to harm good people, a good company. From the business end I've heard the company compared to Nordstroms, in the way they care so much about hiring nice people, and customer satisfaction. If you do any company research it's also abundantly that they chose their name because they wanted to set this high-standard for themselves.

They already are working on outreach community programs aligned to their company mission statement.

(It took Starbucks YEARS to jump on that bandwagon.) They had some minor setbacks that they immediately owned and corrected (in an era where it's almost trendy to lie and not apologize, or take responsibility.)

I found this site by fluke, when trying to find a forum to post a positive review for them. Glad I did so I can be a voice of fairness to stave off bullies and balance these slander reviews which I can't imagine are true given so many different positive experiences I've had with this company, and heard by those working more closely in their industry.

In my account it show that the bundle was return sent back to you why have I not receive my refun

I bought these wipes thinking that they would be good for my daughter and it ended up giving her the worst rash shes ever had. It almost looks like a chemical burn

When you call the number for the Honest Company nobody answers the phone I have been waiting for someone to answer the phone for over 40 minutes & no luck. The reason I waited that long was cuz the answer machine says "your call will be answer in the other it was receive"

"Live chat"takes another 50 minutes & they don't solve the issue or they don't even try.

I have two products to return to the Honest Company. An eye shadow and magic balm.

1. I received a request for product review long before receiving product - it took an extensive amount of time to receive simple order

2. no return label or insert in the order providing instructions for returning items

3. the customer service hours phone and live chat are an extremely poor example of customer service.

4. I submitted an e mail inquiring how to return items and the process and have never received a reply.

I want to return these items and am hesitant to order again with this difficulty in making a return. I have never come across a situation so difficult to make a return.

I have not been able to update my bundle for weeks and it takes forever for someone to get back to you. Website does not work to update bundle information.

I will be canceling. If you want headaches for ridiculous reasons then this is the company for you

I opened a package of size 1 honest diapers the Great Adventure won the camping won and so far half the bag I've diapers are missing one tab so you can't use them.

Thought I’d give this company a try and really love their skin care and make up. HOWEVER, they don’t allow you to cancel your own orders and you have to call them to cancel.

Well, for the last three days, I have been on hold with a 30 minute wait time, only to have the 30 minute wait time expire and a new recording pop up saying the wait time is now 60 minutes. The chat did the same thing, I was 40th in the queue 3 times and when I was next it popped up and said I was now 55 in the queue!

This has happened regardless of the day or the time. So if it is required that you contact them for returns and they blow you off, what is your recourse?