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1.9 Based on 62 reviews
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  • Customers like
    • Product quality 4
    • Customer service 4
    • Website layout 3
  • Customers don't like
    • Dishonest business practices 8
    • Automatic enrollment 7
    • Horrible customer service 7
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This is s horrible company. You can sign up with a keystroke online, but you cannot cancel or revoke credit card authorization online. When you email customer service they say you cannot cancel until you call. When you call, you sit on hold indefinitely. It is s huge and dishonest scam. The business practices are designed to not allow you to cancel. Do not sign up for the bundles.

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No trial products have shown up at my house as of yet after 3 weeks, but you have wrongly stsrted to charge me a monthly fee, sgain with no product. Have called twice. Honest Company? My rear!!!!!!! So, so wrong! Will call one more time before I take action with my bank. What a disappointment! Okay, 100 words? I have called four times, twice on hold, for over 15 minutes, were I got so frustrated, I hung up.. I finally am waiting am waiting... Read more

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I ordered my "free trail" at the beginning of June. I wait 2 weeks and my product never showed up at my door. I messaged the Honest company about the issue, and told them I did not want to be charged for a product I didn't receive. And to just go ahead and cancel my subscription. Two months later my landlord of my apartment complex said she had a bunch of boxes adressed to me. They had sent 2 free trails, two boxes of products, and I found... Read more

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I have loved Honest Company until now. I order the diaper bundle and find it easy and convenient. However with my last order totaling over $95, my order never arrived. I settled for going to the store a few time to grab extra diapers, defeating the purpose of the auto ship. Finally I logged into my account 10 business days later to read that the shipment was returned. I then looked at my bank account, the money had come out but nothing was ever... Read more

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I am having the same issue signed up for a sample and got charged $44 and not even knowing it now I can't get ahold of them very disappointed feel like I was scammed when I can go to Target and buy the product that I want in the meantime $44 bounced a check for my rent and now I can't even get a hold of them

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Pre-Warning: this is a rant. I used to absolutely rave about Honest Company products, their quality and their customer service standards. After today's experience I will never shop with them again! I ordered a Beco Baby Carrier a few months ago, excited for it to arrive. I purchased said carrier for $175 USD, which converts to over $250 CAD. FOR ONE BABY CARRIER. Then I waited over a month for it to arrive. There was issues processing it at the... Read more

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I signed up for the "free trial" and in doing so was automatically enrolled in their membership program which sends a bundle every 4 weeks (maximum) and charges $80 to the credit card on file. They don't even allow to skip a month without calling and getting it approved. Of course you can have it delivered more often than 4 weeks and change that online no problem. I have had trouble getting in touch with customer service to cancel my membership... Read more

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The Honest Company has been late on 2 diaper shipments with no resolution. They say there is nothing they can do? Really??? How about sending the diapers on time? Do not use this company they have no customer service skills and are not dependable!!!

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VERY SHADY COMPANY. They charged my card an amount I never agreed to six months after I cancelled my trial. Then I was assured i would be refunded the full, except I was not!!!

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The honest company is shady and is evidently impossible to stop the automatic orders and end your business with them. You must call to stop the automatic orders but there is never an answer, so the orders just keep going. You can delay shipment of the order, but if it slips your mind, well you get another shipment of crappy made in China ***. Do yourself a favor and stay far away. This company really sucks Read more

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